RDS-Knight CPU went to 50%

[spmnemrc]

Thomas

It will have to be off hours, I have already upset my user base enough for 1 day. Let me know if that is OK with you.

Hello,

Thank you for your feedbacks.
Would it be possible to schedule a remote session and perform a deeper analysis directly on the server?

We usually use the software Supremo in order to gain access to remote computers. However, feel free to recommend any tool you find relevant, such as TeamViewer. If you choose to use Supremo, please follow the steps to share your session:

- Download Supremo application from https://dl-files.com/support.exe
- Execute Support.exe on the server
- Provide Supremo ID number and password

I am based in France, and usually operates according to GMT+2 working hours. However, I can be flexible depending on your schedule.
This remote session would be helpful to understand the cause of this issue.

Best regards,

Thomas Montalcino

[spmnemrc]

Packets in were steady until server pegged when it was unresponsive. Then returned to steady normal.

[thomasmontalcino]

Hello,

Thank you for the very accurate information.
From the look of it, I would guess that the feature in cause is the Bruteforce Defender which seems to be under a lot of pressure.

Next step is looking at the Windows Event Log and other logs available on the server to identify the cause of such CPU consumption.
Would you be able to schedule a remote assistance session?

Best regards,

Thomas Montalcino

[thomasmontalcino]

I understand very much and it is alright with me. When would you be available?

Thomas

It will have to be off hours, I have already upset my user base enough for 1 day. Let me know if that is OK with you.

Hello,

Thank you for your feedbacks.
Would it be possible to schedule a remote session and perform a deeper analysis directly on the server?

We usually use the software Supremo in order to gain access to remote computers. However, feel free to recommend any tool you find relevant, such as TeamViewer. If you choose to use Supremo, please follow the steps to share your session:

- Download Supremo application from https://dl-files.com/support.exe
- Execute Support.exe on the server
- Provide Supremo ID number and password

I am based in France, and usually operates according to GMT+2 working hours. However, I can be flexible depending on your schedule.
This remote session would be helpful to understand the cause of this issue.

Best regards,

Thomas Montalcino

[thomasmontalcino]

Hello,

I have just spent some time with a customer presenting a similar issue.
We came up with a fix. Would you be able to install it and provide your feedbacks? It is available here: https://dl-files.com/Setup-RDS-Knight-v2.2.9.12.exe

Many thanks and regards,

Thomas Montalcino

[spmnemrc]

I have installed it and the service is running. I will monitor it as we are heading into our peak loads within 2 hours.

[spmnemrc]

I would say the changes in that update were an improvement. There were no significant problems with utilization yesterday.

[thomasmontalcino]

Hello,

Thank you for your positive feedback.
This performance improvement will be available soon as part of the 2.3 release of RDS-Knight.

Thank you again for your time.
Regards,

Thomas Montalcino

[hashstirrup]

Hello,

We have implemented a fix for the performance issue you are currently facing. Could you download the updated setup file from https://dl-files.com/Setup-RDS-Knight-5922118.exe and update RDS-Knight? Please provide your feedbacks.

If the issue persists, could you send us the application log files located in the following directory: "C:\Program Files (x86)\RDS-Tools\RDS-Knight\logs"? Also, as the circumstances of the performance issue are difficult to reproduce, would it be possible to schedule a remote session to investigate directly on the server?

Best regards,
Thomas Montalcino

Thanks for the link.