random crashes of svcr.exe -black screen on user

[stevek]

Hello,

I have the latest version of tsplus (9.90.2.20) in a Windows Server R2 and ~70 active users.
Having random crashes of svcr.exe from 0 to 3 times in a day in different users.
I have seen those error for many months and some crashes before with logonsession.exe, version: 8.40.0.0

When this error occurs the user get a black screen and not the assigned application. I can close the session with ctrl-alt-end.

Please Help.

Faulting application name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Faulting module name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Exception code: 0xc0000005
Fault offset: 0x00020fca
Faulting process id: 0x1b6c
Faulting application start time: 0x01d2932184988b34
Faulting application path: C:\wsession\svcr.exe
Faulting module path: C:\wsession\svcr.exe
Report Id: c6eaccef-ff14-11e6-8146-00155d376702
Faulting package full name:
Faulting package-relative application ID:

Thanks in advance.

[admin]

Hello,

Open an admin tool, click on the licensing tile and click on "Current System audit". This will confirm that your TSplus server was updated successfully.

[stevek]

Everything (the 9 categories) have the green arrow of success.

Is it something else I can do ?

The problem is not only in the latest version is more then 4 months old.

[John]

Hello,

Can you try the following:

I attach for you the 64 bits version of svcr.exe
So,

1) Rename svcr-x64.exe by svcr.exe
2) Remane the existing ones and copy the new one in C:\wsession and c:\programdata

Then, see if this fix the issue and let me know the result.

(no need to reboot or to logoff the users to do this action).

Kind regards

John

[stevek]

Hi,

I followed your instructions and I will inform you if any new crash occurs.

Thanks

[stevek]

Hi,

I had one new crash with the new 64bit svcr.exe yesterday (a very low traffic day).

Faulting application name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc19a5
Faulting module name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc19a5
Exception code: 0xc0000005
Fault offset: 0x0000000000026969
Faulting process id: 0x2844
Faulting application start time: 0x01d294decb77a63f
Faulting application path: C:\wsession\svcr.exe
Faulting module path: C:\wsession\svcr.exe
Report Id: 09ea1587-00d2-11e7-8148-00155d376702
Faulting package full name:
Faulting package-relative application ID:

Best regards,
Steve

[John]

Hello,

OK. Please rollback to the 32 bits svcr.exe program.
It is better to use the standard one.

Can you download: http://dl-files.com/logonsession.bin
And replace the existing one in
C:\wsession
and
C:\programdata

Kind regards

John

[stevek]

Hi,

I have rollback the svcr.exe to 32bit version
and replaced the logonsession.bin.

I will let you know for any or no new errors.

Best regards,
Steve

[stevek]

Hi,

After some days without problem today is back and the user get a black screen.

Faulting application name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Faulting module name: svcr.exe, version: 3.3.14.2, time stamp: 0x55fc1979
Exception code: 0xc0000005
Fault offset: 0x00020fca
Faulting process id: 0x4e8c
Faulting application start time: 0x01d29bd96817ad97
Faulting application path: C:\wsession\svcr.exe
Faulting module path: C:\wsession\svcr.exe
Report Id: aaa7ec08-07cc-11e7-8151-00155d376702
Faulting package full name:
Faulting package-relative application ID:

Best regards,
Steve

[admin]

Hello,

Could you open a support ticket and provide us an access with an admin account and a user account on which the issues occur so that we can diagnose and fix this issue online ?

You can open a ticket by sending an email to support@terminalserviceplus.com