Black Screen

[dcipher]

Hi

We have customers using the portable client and now when they connect to the Windows 2012 R2 server will occasionally get a black screen. We have never seen this before. We are using TSPlus version 9.70.12.25.

In order to try and solve this problem I updated Java to the latest 64bit version but I still happens intermittently.

Also when you connect to the server the Windows Explorer is displayed then it goes away and the Windows desktop is shown. I am not sure why Windows Explorer is shown first.

Simon

[juwagn]

Hello

also you use generated client then could you check please to press ctrl+alt+end and check if black screen session reacts on it?!

>>I updated Java to the latest 64bit version
Generated client is not depending on Java in your case.

[hansen]

Have you updated to the December Cumulative Updates?
https://social.technet.microsoft.com/Fo ... inserverTS

[dcipher]

When I use CTRL+Alt+End the screen responds and displays logoff options. I simply logout and allow them to try logging in again. This problems happens multiple times per day on one of our servers but we do not the cause.

Simon

[dcipher]

No I have not.

Have you updated to the December Cumulative Updates?
https://social.technet.microsoft.com/Fo ... inserverTS

[juwagn]

When I use CTRL+Alt+End the screen responds and displays logoff options.

That is good, install latest Tsplus January update and check if it gets fixed.

[dcipher]

I have updated the Windows Server with the latest updates and I have updated TSPlus to ver 7.60.1.16 and now I will wait an see if the customers have any further problems.

Simon

[dcipher]

I had my first customer experience the Black Screen today after all the updates. They user Ctrl+Alt+End and logged out. When they logged back in they got the proper screen.

Simon