Lost Access to Admin in Cloud Server

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RBUser
Posts: 3
Joined: Mon Apr 11, 2016 3:16 pm

Lost Access to Admin in Cloud Server

Post by RBUser » Mon Apr 11, 2016 4:10 pm

I've recently lost RDP access to my Administrator after Windows Update. I try to RDP with Admin but I only get my assigned application access. I didn't have the Administrator assigned to anything.
1. can access cloud server via CMD line (which saved me since it cloud server)
2. created new user via CMD, but again only assigned application comes on (i guess the Assign this application to all users was triggered)

Question:
1. Is there a way to reset a user to remove all assigned applications via the CMD line?
or
2. any way to interrupt the assigned application from loading?

Any ideas to restore my Administrator access? I am thinking of trying to uninstall TSPlus via CMD line. or deleting my assigned application .exe via CMD, unsure what TSPlus will do?

Windows Server 2012
TSPlus Version 8.50

hansen
Posts: 137
Joined: Wed Dec 02, 2015 12:23 am

Re: Lost Access to Admin in Cloud Server

Post by hansen » Tue Apr 12, 2016 4:04 am

Take a backup of this file: C:\Program Files (x86)\TSplus\UserDesktop\files\AppControl.ini

Then go and edit the section called [App1] which should be the default Microsoft Remote Desktop application. Add your username to the "users" value, so it looks like this (example):
[App1]
appname=Microsoft Remote Desktop
path=
startup=
cmdline=
groups=
users=SERVER-NAME\Administrator
maximized=no
minimized=no
hide=no
all_users=no

And then reboot - it should allow you back in. Otherwise, simply uninstall TSplus, which will activate regular RDP (again remember to reboot).

But maybe Olivier or another TSplus official has other ideas, so hold on if you don't dare messing around too much.

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Lost Access to Admin in Cloud Server

Post by admin » Tue Apr 12, 2016 9:38 am

Hello,

Hansen got this covered just fine ! The key in this case is to have an FTP access still running. In case of a bad Windows Update, the first thing to do is simply reboot.
With version 9.xx, TSplus checks the system at reboot and adapts itself dynamically to keep its services running, preventing this behavior. So version 9 is a must for cloud based virtualized environment.
Olivier
TSplus support team administrator
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RBUser
Posts: 3
Joined: Mon Apr 11, 2016 3:16 pm

Re: Lost Access to Admin in Cloud Server

Post by RBUser » Thu Apr 14, 2016 5:46 pm

Thank you very much. I will be updating to 9 version.

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