Mouse Pointer Disappears in HTML5 Client

[dcipher]

Hi

I and my customers experience the mouse disappearing from time to time in the HTML5 client. It will disappear but still be active as you can see controls being activated etc but you cannot see the mouse pointer. Then it will re-appear again. I have not found a pattern to why it disappears and reappears.

Simon

[jkuijt]

Hi,

Which version of TSplus are you using?
Which browser do you use?
Does this issue occur on PC or Mac or tablets (mobile)?

Best regards
Jeffrey

[dcipher]

I am using TSPlus 8.3 and I have seen this issue with Chrome and IE. I have not used FireFox as much so I cannot comment on that browser yet. All of my experience is with Windows 7,8 and 10.

Simon

[jkuijt]

Hmmm, no issue here. Weird...

Best regards
Jeffrey

[dcipher]

I deliberately used FireFox yesterday to see if it also experienced the disappearing mouse icon and it did. I can usually get the mouse icon back by moving the mouse outside of the browser and then back again.

Simon

[dcipher]

I have received complaints from my users that they experience the mouse pointer disappearing from time to time so it is not just happening on my workstation.

Simon

[juwagn]

Hello,

you can try to change
W.ienewcursorForAll = true; //if true, data url cursors for all browsers activated, fixes bug with hotpoint on Chrome.
to
W.ienewcursorForAll = false;

and check again, I have changed also the way how to process cursors extra because of Chrome bug with hot point, possibly Chrome has fixed this bug already, did not check it, so may be worth of try to disable it and review.
However possibly you speak about old html5 version where this Chrome bug appears if Chrome did not yet fix their css bug with hot points.
Unfortunally newer Chrome version does not mean better..

[dcipher]

Where can I find this variable? I search all the files in the TSlLus folder using Agent Ransack and did not find it.

Simon

[jkuijt]

Hi Simon,

See:

C:\Program Files (x86)\TSplus\Clients\www\software\html5\settings.js

Best regards
Jeffrey

[dcipher]

Okay I will test it. My settings.js only has w.ienewcursor not w.ienewcursorForAll