Print PDF on local printer doesn't work

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adimasi
Posts: 2
Joined: Fri Jul 04, 2014 10:16 am

Print PDF on local printer doesn't work

Post by adimasi » Fri Jul 11, 2014 3:51 pm

Hi,
I've installed the latest version of TSPlus on a 2012 R2 Server, the universal printer works good, but when I try to print a PDF file, the result print is corrupted.
I'm printing selecting the local printer.

This is the original PDF File: dl.dropboxusercontent.com/u/50713544/original_pdf_file.pdf
This is the result after printing: dl.dropboxusercontent.com/u/50713544/after-print.pdf

If I try to print the orginal PDF from my local PC it works good.

Thanks,
a.

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Print PDF on local printer doesn't work

Post by admin » Thu Jul 17, 2014 6:37 pm

Hello,

My guess is that you are using Adobe Acrobat 11 on the server, and the application that generates a .pdf file on server side is generated by Adobe Acrobat 11, which fonts are not supported by the Universal Printer.
Solution : Uninstall Adobe Acrobat and install FoxIt pdf reader on the server.
Olivier
TSplus support team administrator
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