Error message after upgrading to 7.30

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stevejarvis
Posts: 13
Joined: Thu Jan 31, 2013 9:08 am

Error message after upgrading to 7.30

Post by stevejarvis » Fri Apr 04, 2014 4:36 pm

After upgrading a working system to 7.30 I get the following message when attempting to log in using HTML5:

Version does not match!Please delete cookies or fix your server installation!
Browser:v2.98><Server:v2.85
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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Error message after upgrading to 7.30

Post by admin » Fri Apr 04, 2014 5:06 pm

Hello,

Refreshing your browser with ctrl + F5 should solve this, if not clear your browser cache.
Olivier
TSplus support team administrator
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stevejarvis
Posts: 13
Joined: Thu Jan 31, 2013 9:08 am

Re: Error message after upgrading to 7.30

Post by stevejarvis » Mon Apr 14, 2014 2:24 pm

Neither refreshing the browser nor deleting the cookies worked.

I uninstalled TS Plus and reinstalled and it all now works as expected.
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mjiminez1
Posts: 3
Joined: Thu Feb 16, 2017 6:31 pm

Re: Error message after upgrading to 7.30

Post by mjiminez1 » Thu Feb 16, 2017 6:32 pm

If we reinstall the product, then we have to buy a different key. How do we get around this issue?
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mjiminez1
Posts: 3
Joined: Thu Feb 16, 2017 6:31 pm

Re: Error message after upgrading to 7.30

Post by mjiminez1 » Thu Feb 16, 2017 6:40 pm

Disregard. I was able to stop and restart the webservices within TSPlus and that worked.
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