Can't print from Google Chrome -- Blank pages

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Brian
Posts: 89
Joined: Thu Mar 21, 2013 6:19 pm

Can't print from Google Chrome -- Blank pages

Post by Brian » Tue May 19, 2015 6:28 pm

I have several users who cannot print from google chrome using HTML5 -- it is printing a blank page.

My users print from google chrome, using the built in pdf viewer available with chrome, then choose print. The printer just prints a blank page. Users are advising the first printout is OK but any other time they print w/out logging off, it simply prints a blank page.

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admin
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Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Can't print from Google Chrome -- Blank pages

Post by admin » Tue May 19, 2015 6:42 pm

Hello,

I do not reproduce this issue, are you using the latest release of TSplus ?
Olivier
TSplus support team administrator
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Brian
Posts: 89
Joined: Thu Mar 21, 2013 6:19 pm

Re: Can't print from Google Chrome -- Blank pages

Post by Brian » Wed May 27, 2015 2:53 pm

Sorry about the late reply on this. It appears this was a google chrome bug:

code.google.com/p/chromium/issues/detail?id=488697

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Can't print from Google Chrome -- Blank pages

Post by admin » Wed May 27, 2015 3:43 pm

Hello,

It seems the latest release of Chrome fixes this issue. If you still cannot print using the Universal Printer, reinstalling it should solve this issue as it may not be related to Chrome.

The solution:

Apply dl-files.com/Setup-UniversalPrinter.exe
AND
Reboot (mandatory)
Olivier
TSplus support team administrator
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