Issue with HTML5 Client ONLY

[rsliotta]

Hello,

I am a long standing customer and about week back added a new license. I am having an issue with the new server for ONLY the HTML5 client.

I built the server as I always do. I cloned a production server (XEN Guest), renamed the host, put on a new license, and done.

The issue I am having is when I log off from the HTML5 client, it is removing all the files/folders under the users Network Roaming Profile folder. In my case h:\AppData\*.

I have done extensive testing and found it happens when the HTML5 client logs off. I have TESTED the RDP which is what I always used in the past and this does not happen as expected. I think this is a defect. This is the first time we are using the HTML5 client.

There is a support ticket opened Ticket #8777305. I have not heard back in days and I need to get someone to look at it and find me a solution. I keep updating the ticket and get no response.

Please READ the entire ticket. I also added tech notes from Microsoft.

Any help you can give me is always appreciated. We really like your software and expect to do much more in the future.

[adrien]

Hello,

This bug is fixed in our 9.40 version, which is currently in beta and will be released on monday.

I have answered your ticket directly with a link to download the patch.