Increasing Memory usage in GetUserList and orphan Icons

[AndyL]

We have a problem with one of our TSPlus installations. I only have remote access to this machine via TeamViewer. Version 8.20.4.19 on Windows 7 Professional.
GetUserList.exe begins to use more and more memory, until we have to kill it off. It has got up to 2.5GB.
At the same time, we get more and more TSPlus icons in the system tray - see the attached photo. It's as though a process was starting and then crashing.

We don't see this on other installations. On our machine in house I don't see it running, and on a version 9 machine I just checked it's not running either.

The machine starts up, there is one other user logged on apart from the console user. No other logons or logoffs occur.

What is causing this? How can we stop GetUserList from eating memory and icons from filling the system tray?

Multiple Icons in System Tray

[admin]

Hello,

The solution for this problem is simple : update to the latest release of TSplus. This process can be killed in the task manager, and you can locate and rename it in the C:\Program Files (x86)\TSplus\UserDesktop\files folder. It is responsible for verifying the list of existing users and groups for application assigning, so when the server was the member of a large domain, this process would hang and consume much resource.

This process has since be removed and we had to rethink the way of checking the list of users / groups with a new method, this is why updating to 9.20 is the best solution here.

[AndyL]

Oliver,

Thank you for the reply.
Can I upgrade using my existing license? It is more than a year since it was installed, and it does not have maintenance.

[admin]

Hello,

We ask our customers to purchase our Support & Update service to get updates, more details at: http://www.terminalserviceplus.com/support.php