"Unknown user folder" - Universal Printer Error

[aybonet]

I receive a "Unknown user folder" error when attempting to print to the universal printer. I can see the job stuck with error on the printer queue.

Any help will be appreciated!

Thanks

[admin]

Hello,

make sure you do not have activated a group policy that prevents the local disks to be redirected as it can lead to printing issues. If you using adobe acrobat reader on client side then I recommend you to install FoxIt and try again.

Open a windows explorer and locate the following path : C:\Program Files (x86)\TSplus\Clients\www\
Then edit the properties of folder print and prints, go the properties tab and allow all users to write in these folders.