Where is the Support - "Open a Ticket" gone?

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geedee
Posts: 34
Joined: Tue Mar 22, 2016 8:47 am

Where is the Support - "Open a Ticket" gone?

Post by geedee » Mon Dec 03, 2018 5:23 am

https://tsplus.org/

Recent support tickets lodged cannot be accessed? Site now redirects and my correct credentials no longer work? (https://support.tsplus.net/ ---> https://terminalserviceplus.freshdesk.com/support/home or https://tsplus.org/tsplus-support-engl/ ).

Multiple browsers tested.

Firefox just gives a blank page and Chrome give a "refused to connect"?

Can anyone assist? Very lost.

Cheers Sean

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Where is the Support - "Open a Ticket" gone?

Post by admin » Mon Dec 03, 2018 2:06 pm

Hello,

We switched to a new ticketing system recently so I understand the confusion. You will need to create a new account and authentify yourself here : https://terminalserviceplus.freshdesk.com/

You can also create a new support ticket automatically by sending an email to support@terminalserviceplus.com
Olivier
TSplus support team administrator
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