Large Jobs and Universal Printer

Get help with troubleshooting issues
Post Reply
spmnemrc
Posts: 61
Joined: Sat Mar 04, 2017 3:00 pm

Large Jobs and Universal Printer

Post by spmnemrc » Tue Sep 11, 2018 3:25 pm

Is there a way to limit or automatically break up large print jobs on the "Universal Printer" that clog the Print Spooler. Every so often a user trys a huge report 2000-+ pages with graphics and it kills the spooler and I have to restart the spooler service.

User avatar
admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Large Jobs and Universal Printer

Post by admin » Wed Sep 12, 2018 7:57 pm

Hello,

Are you sure you are printing using the Universal Printer and not a redirected printer instead ?
The Universal Printer usually do not uses the spool service too much, which you can set to auto restart on error if necessary.
Getting rid of old drivers and updating all of your printer drivers on client and server side may help if you are using printer redirection.

That being said, you should find a way to segment your print job by selecting a fewer number of pages to print.
Olivier
TSplus support team administrator
Image

spmnemrc
Posts: 61
Joined: Sat Mar 04, 2017 3:00 pm

Re: Large Jobs and Universal Printer

Post by spmnemrc » Thu Sep 13, 2018 12:49 pm

It is the "Universal Printer" using the CUSTPDF version per JD to deal with the print jobs being set to the first login of a specific user name.

I know I can tweek my application to prevent large print jobs, I was just hoping Universal could do it somehow.

User avatar
admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Large Jobs and Universal Printer

Post by admin » Fri Sep 14, 2018 12:05 pm

Hello,

You are using an old version of the Universal Printer driver. Update your TSplus installation, in the driver section of your print server management, you should see the GhostScript PDF driver replacing the CustPDF driver.

If that is not the case, remove CustPDF and reinstall the GhostScript PDF driver in the admin tool / server tile / Printer management
Olivier
TSplus support team administrator
Image

spmnemrc
Posts: 61
Joined: Sat Mar 04, 2017 3:00 pm

Re: Large Jobs and Universal Printer

Post by spmnemrc » Fri Sep 21, 2018 2:49 pm

We had a problem with the new Printer Driver in users who login under the same user name in different locations would have print items sent only to the machine that had the first login session. Has this been resolved with Ghostscript?

Post Reply