Cannot login to TSPLUS (html5 client) after "Generate a Gateway Portal enabled Web Page" (credentials).
Yes, I have configured server farm and proxy server.
Gateway login issue
Re: Gateway login issue
Hi Kiemal.
I've run into this issue in the near past.
If you use Web Credentials, make sure all user names are defined with lower case characters only.
Hope it helps.
Cheers.
Ivan
I've run into this issue in the near past.
If you use Web Credentials, make sure all user names are defined with lower case characters only.
Hope it helps.
Cheers.
Ivan
Re: Gateway login issue
Hi Ivan.
I have firstname.lastname
All lowercase.
Can not it be like that?
I have firstname.lastname
All lowercase.
Can not it be like that?
Re: Gateway login issue
Hi Kiemal.
That, I wouldn't know. Hopefully someone from TSP support will jump in and clarify.
I have never used "." in my usernames. Instead I use "_" when I want to separate composed names, something like "test_account".
If I were you, I would give it a shot and see if it works.
Best.
Ivan
That, I wouldn't know. Hopefully someone from TSP support will jump in and clarify.
I have never used "." in my usernames. Instead I use "_" when I want to separate composed names, something like "test_account".
If I were you, I would give it a shot and see if it works.
Best.
Ivan
Re: Gateway login issue
I create user test_test in AD , and try to login.
The problem remained.
Username not accepted. After input username i have X on the right side.
The problem remained.
Username not accepted. After input username i have X on the right side.
Re: Gateway login issue
Hi Kiemal.
Sorry, I meant the Web Credential user. The Windows user can be set with upper cases and such. The problem is with the Web Credentials usernames, if you use them. This is what I mean: https://www.terminalserviceplus.com/doc ... redentials
If you don't use Web Credentials, then something else must be going on.
Cheers.
Ivan
Sorry, I meant the Web Credential user. The Windows user can be set with upper cases and such. The problem is with the Web Credentials usernames, if you use them. This is what I mean: https://www.terminalserviceplus.com/doc ... redentials
If you don't use Web Credentials, then something else must be going on.
Cheers.
Ivan
Re: Gateway login issue
Someone from TSP support read this forum ?
Re: Gateway login issue
Hello,
Yes we do read the forum !
Could you provide us more details on how to reproduce this issue ? Maybe create a support ticket and provide us an access to your server so that we can investigate ?
Yes we do read the forum !
Could you provide us more details on how to reproduce this issue ? Maybe create a support ticket and provide us an access to your server so that we can investigate ?
Olivier
TSplus support team administrator
TSplus support team administrator
Re: Gateway login issue
Hello Admin.
I dont know how I can create Support Ticket (vevy newby with TSP).
I can grant access to my servers for you for resolve my issues.
I dont know how I can create Support Ticket (vevy newby with TSP).
I can grant access to my servers for you for resolve my issues.
Re: Gateway login issue
Cannot login to TSPLUS (html5 client) after "Generate a Gateway Portal enabled Web Page" (credentials).
Yes, I have configured server farm and proxy server.
- We have MS AD. All servers (TSP) connected to AD domain.
- All users (TSP) login with domain caredentials via html5.
- I create server farm, enable LB and proxy server.
- When i check in Web Portal Preference "Generate a Gateway Portal enabled Web Page" box, save index.html and restart web services I cannot login to TSPLUS.
Yes, I have configured server farm and proxy server.
- We have MS AD. All servers (TSP) connected to AD domain.
- All users (TSP) login with domain caredentials via html5.
- I create server farm, enable LB and proxy server.
- When i check in Web Portal Preference "Generate a Gateway Portal enabled Web Page" box, save index.html and restart web services I cannot login to TSPLUS.