Unistall fail

[ratoque]

Hello

I try to unnistall Tsplus 9.6 with Java 32 bits then I update java to 64 bits try to install again tsplus and show me thta tspolus is installed, so I used the file Uninst.exe that you suggest and righ now show me: the image (,exe files can be run)

[admin]

Hello,

I am sorry to read that you went into such issue.

This strange and rare issue is related to the use of old version of TSplus (8.xx).
I am attaching a .reg file to be executed on your server to restore these lost file associations.

FixRegExtension.rar

(1.24 KiB) Downloaded 759 times

In order to reinstall TSplus sucessfully on your server, please make sure these two folders do not remain, if so delete them :

C:\wsession
C:\Program files (x86)\TSplus

[ratoque]

It is the second time, I think the situation is:

1) Machine with tsplus ver 8x is updated to ver 9.x
2) In order to install java 64 I unistall
3) Install java 64 Bits try to run setup however show me that tsplus is installed.
4) I run uninstall.exe and the problem with .exe is generated.

What is the procedure to uninstall tsplus 8.x in oprder to avoid this situatio? when I have to delete this folders:
C:\wsession
C:\Program files (x86)\TSplus

After or before uninstall?

[admin]

Hello,

These folders needs to be deleted if present after reboot from uninstalling TSplus.

[ratoque]

Hello,

The problem in this post i due to uptade a tsplus server sice JAVA 32 bits to JAVA 64 bits, so the issue is what is the best procedure to uptade a TSPLUS server from JAVA 32 to JAVA 64 Bits

Thanks

[admin]

Hello,

Uninstall java using add / remove feature of the control panel, then delete the java folders located in C:\Program files (x86) and C:\ProgramData (this is a hidden folder).

Reinstall java 64 bits.