RemoteAppError

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Alpin
Posts: 36
Joined: Mon Nov 14, 2016 3:29 pm

RemoteAppError

Post by Alpin » Mon Nov 14, 2016 3:42 pm

Hello,

I get an error when I lauch a client-remoteApp.exe:
"
The system cannot find the file specified.
This initial program cannot be started: C:\Windows\system32\rdpinit.exe
"
I have verified the path and file and it exist.

And when i click on OK, i have a windows for choose the program i want on remote.

The solution works but i can get rid of this error message ?

The OS server of TSPlus is: Windows 10 Pro TSPlus v9.50.10.9
The OS with client-remoteApp.exe is Windows 10 Pro

Thanks in advance,

Best regards,

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: RemoteAppError

Post by admin » Mon Nov 14, 2016 4:58 pm

Hello,

This is not a normal behavior, it may be because of Windows security set on this folder or insufficient user rights, try again with an admin account.

Please download and install this update for TSPlus : http://dl-files.com/data/UpdateRelease.exe

Make sure no users are logged in before installing this update, you can check for remote users by launching a task manager and clicking on the users tab. Disabling your anti virus is also recommended.

A reboot will be required.

You will find more detailed information about TSplus updating process here : http://www.terminalserviceplus.com/docs ... rvice-plus
Olivier
TSplus support team administrator
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Alpin
Posts: 36
Joined: Mon Nov 14, 2016 3:29 pm

Re: RemoteAppError

Post by Alpin » Tue Nov 15, 2016 10:42 am

Hello,
Thank you for your reply.

The update doesn't solve the problem.

I was testing with an admin account and with this same account now with update .
This is the same problem when I clic "run as administrator" on th executable "client-remoteApp.exe"

Thank you in advance,

Best regards,

adrien
Posts: 43
Joined: Thu Sep 10, 2015 10:39 am

Re: RemoteAppError

Post by adrien » Thu Nov 17, 2016 9:01 am

Hello Alpin,

Please email us at support@terminalserviceplus.com to open a ticket.
We will need an admin access to your server so we can investigate and hopefully fix this issue.
Adrien
TSplus CTO

Alpin
Posts: 36
Joined: Mon Nov 14, 2016 3:29 pm

Re: RemoteAppError

Post by Alpin » Tue Nov 29, 2016 8:46 am

Hello,

This error appear only with my AD account.
This is not the case with an other account in the same AD.
It's ok for me because we are on testing environment.

Thank you

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: RemoteAppError

Post by admin » Fri Dec 02, 2016 2:59 pm

Hello,

I believe this issue is now fixed with the latest release that came out today.

Some comments from our dev team below :

- Rdpinit.exe and RemoteApp. Rdpinit.exe is the expected alternate shell when
using RemotApp. For years we did not had any problems with this fact.
Recently, we discovered that when rdpinit.exe is in /System32/ but not in
C:\Windows\SysWOW64, Windows was causing an issue with RemoteApp.
Why? We do not know. Possibly, one latest Windows Update are including
this kind of Windows bug. We did change the code of our remoteapp .rdp file
to set C:\Windows\system32, and we added the statement to copy rdpinit.exe
into C:\Windows\SysWOW64 if it does not exists.

Please download and install this update for TSPlus : http://dl-files.com/data/UpdateRelease.exe

Make sure no users are logged in before installing this update, you can check for remote users by launching a task manager and clicking on the users tab. Disabling your anti virus is also recommended.

A reboot will be required.

You will find more detailed information about TSplus updating process here : http://www.terminalserviceplus.com/docs ... rvice-plus
Olivier
TSplus support team administrator
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Alpin
Posts: 36
Joined: Mon Nov 14, 2016 3:29 pm

Re: RemoteAppError

Post by Alpin » Mon Dec 05, 2016 10:33 am

Hello Olivier,

The new release solves the issue.
I have installed the new realease and created a new file of remoteClient.exe .
The issue doesn't appear now on client side (client OS: for information Windows 10 Pro last version (version 1607 Build OS 14393.447).
Thank you for the support.

Best regards,

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