How to Upgrade to the 8.20?

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mpnegro
Posts: 6
Joined: Wed Oct 15, 2014 12:20 am

How to Upgrade to the 8.20?

Post by mpnegro » Wed Apr 22, 2015 9:23 am

Hi,
I renew my licence/supporte and I've this message from TSPLUS:
WARNING: DO NOT ACTIVATE your support.lic file if your TSplus version is LOWER THAN 8.20, IT WOULD CRASH YOUR SERVER.

Soo I can't upgrade the server because it need a valid licence, but I can give him the valid licence because I'm in the 8.10 .
How con I solve this?
Miguel
PS: I've opened a ticket

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: How to Upgrade to the 8.20?

Post by admin » Wed Apr 22, 2015 1:20 pm

Hello,

You will receive from us an Update Code which will allow you to update to 8.20, then you will be able to use the support.lic file you received from us following this procedure : terminalserviceplus.com/docs/activating-your-support
I can easily understand that this may seem a bit complicated as we are changing our update feature, however you should never have to need an update code for updating to the latest release after this.
Olivier
TSplus support team administrator
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