The HTML5 pages are not installed

[sytze]

I am able to access my system fine with the Clients created, but I want to access the system via the Web. I tested this in my office and all was fine. Now I've taken the "server" to my client and am not able to log in via the Web.
I notice the system says The HTML5 pages are not installed on this system.
Is that the reason why I can't log in via the Web ?
I have googled to see how to install the pages, but I can't find a response

Can anyone here help me ?

[admin]

Hello,

Please download and install the html5.html file attached to this post and extract it to the following folder : C:\Program Files (x86)\TSplus\Clients\www\software
Restart the web services, your server should be fine.

Regards,
TSplus support team

[nvaughan]

I continue to receive "The HTML5 pages are not installed on this system". I have copied the file attached to this discussion, rebooted the server, and still receive the message. I am able to get to the logon page, but once I login I receive only a blue screen. I am running version 6.70.12.12. This was working earlier in the week, but I am having no luck now. Any suggestions?

[jkuijt]

Hi

Yes, I had the same issue yesterday.
I upgraded from 6.80 to 7.20.1.29 and the file html5.html was NOT installed by the installer (only a .bak file).
After that I started the AdminTool and went to the "Web" section, then closed the AdminTool, and after that: the file html5.html was created!

Very strange! This never happened with previous updates.
So perhaps something wrong in the update installer?!

Best regards
Jeffrey

[Barton]

Hi
I have windows server 2012 TSPlus version 7.20.1.31 and receive "The HTML5 pages are not installed on this system" File html5.html present. What to do?


Thanks

[jkuijt]

Hi

That's indeed very strange.
Perhaps you can run the AdminTool and change some settings under "Web"?
Perhaps that after that the HTML5 pages ARE installed?

And also try a reboot of your TSplus server. Who knows...

Best regards
Jeffrey

[Barton]

I ran Admin TOOLS, rebooted the server, change the settings to adapt the portal anyway red cross. And the tablet can access the server by html 5. strangely

[jkuijt]

Hmm, strange indeed.

Perhaps TSplus Support can advise further.

Best regards
Jeffrey

[Barton]

Perhaps...

[Barton]

Much easier!)
I changed the server name and activation fell off. Activated and everything was fine, include cleaning login password.
Thanks for all