Page 1 of 1
Prints folder should be there
Posted: Mon Feb 18, 2019 3:18 pm
by Denis Chassé
Windows server 2016, TSP 12.20.2.16
In the system audit I have an error
Error - The 'prints' folder should exist in the Web Root Folder.
Should I create a folder somewhere? I guess that that creation should be automatic?
What should I do now?
Re: Prints folder should be there
Posted: Mon Feb 18, 2019 8:29 pm
by bzdega
yes, create the folder. I had the same message in one of my installation, created the folder and all was good again. Don't ask me, why the folder was suddenly gone...
Michael
Re: Prints folder should be there
Posted: Mon Feb 18, 2019 8:30 pm
by bzdega
and somewhere is the webroot: C:\Program Files (x86)\TSPlus\Clients\www
Michael
Re: Prints folder should be there
Posted: Wed Feb 20, 2019 10:22 am
by admin
Hello,
Reinstall latest update and reboot as it should solve this issue or manually create the folder as suggested above by Michael. Make sure users have read/write access so they can print remotely using the HTML5 web client.
Re: Prints folder should be there
Posted: Thu Feb 28, 2019 2:35 pm
by TSPlusSMD
This bug has been there for months. Manually creating only works temporarily. It is a known bug and according to the ticket I opened a couple months ago should be fixed in the next release.