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universal printer does not print A4 format
Posted: Mon Feb 11, 2019 9:45 pm
by bzdega
Hi,
admin tool shows, that the universal printer format is set to A4, but the universal printer creates PDF in letter (21,59x27,94 cm - should be 21x29,7 cm).
I have the same problem on 3 TSPlus servers, all are using the newest version 12.20.2.10.
Quick help needed!
Thanks in advance.
Michael
Re: universal printer does not print A4 format
Posted: Mon Feb 11, 2019 10:22 pm
by bzdega
further research...
when the pdf-preview opens in the browser, i can see in the documents settings that the format is already letter (should be A4).
When uninstalling the universal printer and reinstalling it, it sometimes works as long as i am logged in. After logging off and logging in again, the setting is back to letter.
Seems that the format seeting is not correctly saved.
Any ideas?
Re: universal printer does not print A4 format
Posted: Thu Feb 14, 2019 9:48 am
by bzdega
Any ideas or fixed about this issue?
Again, it seems that the format is not stored correctly and switches always back to letter - which is not a problem in the US but here in Europe.
How can i fix it to make the Universal-Printer a stable solution again?
Michael
Re: universal printer does not print A4 format
Posted: Thu Feb 14, 2019 1:55 pm
by admin
Hello,
Have you checked the format of printing in the universal printer options and are you using the ghostscript driver ?
Also are you using the latest version of TSplus ? If no please update.