universal printer does not print A4 format

[bzdega]

Hi,

admin tool shows, that the universal printer format is set to A4, but the universal printer creates PDF in letter (21,59x27,94 cm - should be 21x29,7 cm).

I have the same problem on 3 TSPlus servers, all are using the newest version 12.20.2.10.

Quick help needed!

Thanks in advance.

Michael

[bzdega]

further research...

when the pdf-preview opens in the browser, i can see in the documents settings that the format is already letter (should be A4).

When uninstalling the universal printer and reinstalling it, it sometimes works as long as i am logged in. After logging off and logging in again, the setting is back to letter.

Seems that the format seeting is not correctly saved.

Any ideas?

[bzdega]

Any ideas or fixed about this issue?

Again, it seems that the format is not stored correctly and switches always back to letter - which is not a problem in the US but here in Europe.

How can i fix it to make the Universal-Printer a stable solution again?

Michael

[admin]

Hello,

Have you checked the format of printing in the universal printer options and are you using the ghostscript driver ?
Also are you using the latest version of TSplus ? If no please update.