Terminal Service Plus

Hi,
Our users have logged in this morning to find the WebFile folder is not available any more on the HTML5 login so they can't upload files.
Are there some settings I can check to discover why this has happened?
Nothing has been installed on the server over the weekend.
Thanks,
John

I've also lost local drives using RemoteApp Connection.
Nothing was updated on the server, it can't even download Windows Updates since we lock outgoing internet connections.

In case other users have the same issue, we found the problem...

We traced the problem to the printer spooler on the server. It was getting stuck trying to print a large document. Restarting the spooler temporarily allowed local drives, but once it started processing the print job, any subsequent logins failed to set up local drives.
We have removed the dodgy file from the print queue and operations are back to normal.

John

Hello,

Spooler issues occur because you are using printer redirection. If you uncheck printer redirection from your connection client you should not have this issue anymore.

If you really need to have printer redirection, please check the following :

You can prevent error on spooler service by setting the service in auto restart mode in services.msc and set the service to autorestart on error.

It is also very important that you remove any unused printer driver on your server and have the same version of printer driver on the server and client side. to check the printer drivers installed on your server, open a control panel / printer, select a printer and click on "Print server properties" / driver tab.

Last but not least, reboot your server every night to unfragment memory, this is very important as the print spooler consume a lot of memory.