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HTML5 not working at one location
Posted: Mon Sep 17, 2018 3:32 pm
by JeffreyH708
I have a location that can't load the floating panel. I see a brief message and then a blue screen.

- html5problem.JPG (8.27 KiB) Viewed 4923 times
The floating panel never displays. If I try this outside of their network then everything works fine.
Jeff Hojka
Marathon software Co.
Re: HTML5 not working at one location
Posted: Tue Sep 18, 2018 11:59 am
by admin
Hello,
On this client computer, press ctrl + F5 to delete browser cache and try again, or try with a different browser.
Re: HTML5 not working at one location
Posted: Tue Sep 18, 2018 12:05 pm
by juwagn
Hello,
some specific users environment doesn't allow websockets connection, or drops it after a while. It is hard to say, why such filters are configured so.
Such problematic customers should try https address, usually such internet filters can't sniff ssl traffic and everything works fine then.
Sincerely yours, JW.