Terminal Service Plus

What could cause RDS-Knight to go to a 50% CPU?

What could be causing such large CPU hits? This kind of performance at such a low level kills overall server performance.

Here is our RDS Knight situation.

Hello,

If you can open a support ticket and provide us with an admin access to your server when the issue occurs we may be able to pin down this behavior.

Hello,

We have implemented a fix for the performance issue you are currently facing. Could you download the updated setup file from https://dl-files.com/Setup-RDS-Knight-5922118.exe and update RDS-Knight? Please provide your feedbacks.

If the issue persists, could you send us the application log files located in the following directory: "C:\Program Files (x86)\RDS-Tools\RDS-Knight\logs"? Also, as the circumstances of the performance issue are difficult to reproduce, would it be possible to schedule a remote session to investigate directly on the server?

Best regards,
Thomas Montalcino

I have installed this. I will let you know more soon as we are in the peak of our normal activity.

Hello,

Were you able to observe if the fix solved your current performance issue?
Many thanks and regards,

Thomas Montalcino

The RDS-Knight service pegged our CPU at 100% once utilization hit 80%. Once it was at that threshold it just would not let go. Had to end its task to free up CPU.

Hello,

Thank you for your feedbacks.
Would it be possible to schedule a remote session and perform a deeper analysis directly on the server?

We usually use the software Supremo in order to gain access to remote computers. However, feel free to recommend any tool you find relevant, such as TeamViewer. If you choose to use Supremo, please follow the steps to share your session:

- Download Supremo application from https://dl-files.com/support.exe
- Execute Support.exe on the server
- Provide Supremo ID number and password

I am based in France, and usually operates according to GMT+2 working hours. However, I can be flexible depending on your schedule.
This remote session would be helpful to understand the cause of this issue.

Best regards,

Thomas Montalcino

Here is the Network Out Traffic in the same time ranges.