RemoteApp Black screen
Posted: Thu Sep 06, 2018 1:59 pm
Hello,
We have a site currently using 11.50.9.4. One user on site when they try and login the application, floating panel or Desktop screen goes black and we unable to close it (unless we kill it from task manager). We are able to log into the TS Plus box via standard RDP and other using we the same settings are working correctly with the RemoteApp setup.
Please come can someone help as we have other sites getting updated and installed with TS Plus and would like to know how to fix this if others start getting the same issue.
Thanks
Alex T
We have a site currently using 11.50.9.4. One user on site when they try and login the application, floating panel or Desktop screen goes black and we unable to close it (unless we kill it from task manager). We are able to log into the TS Plus box via standard RDP and other using we the same settings are working correctly with the RemoteApp setup.
Please come can someone help as we have other sites getting updated and installed with TS Plus and would like to know how to fix this if others start getting the same issue.
Thanks
Alex T