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svcr.exe memory leak?
Posted: Mon Aug 13, 2018 3:46 pm
by cleung
Hello,
We have to reboot our server yesterday because the memory usage of process svcr.exe with user "SYSTEM" have grown to more than 3GB and the system was very slow and unresponsive. Also, it's memory consumption has grown from about 8MB (right after reboot) to about 106MB (as of this moment) in less than 24hrs and never go down. We have about 40 users login. TSplus version 11.30.3.24 on server 2008r2.
any help would be appreciated.
Thanks.
Alex
Re: svcr.exe memory leak?
Posted: Tue Aug 14, 2018 9:38 am
by juwagn
Hello,
1. download and run please ProcessExplorer
https://docs.microsoft.com/en-us/sysint ... s-explorer
2. choose problematic process and open its "Properties"
3. notice "Command line" and paste please the full line here.
Thank you!
Sincerely yours, JW.
Re: svcr.exe memory leak?
Posted: Tue Aug 14, 2018 2:27 pm
by cleung
Hello,
Here are requested information.
"C:\Program Files (x86)\TSplus\UserDesktop\files\svcr.exe" "svcac.bin" "C:\Program Files (x86)\TSplus\UserDesktop\files\svcac.exe"
regards,
Alex
Re: svcr.exe memory leak?
Posted: Tue Aug 14, 2018 5:08 pm
by John
Hello,
The svcac.exe (svcac.bin) system process starts at reboot, do its job, and then just wait forwever.
To fix this issue, please apply the latest UpdateRelease and reboot
http://dl-files.com/UpdateRelease.exe
Doind so you will be sure that "something corrupted" will be replace by a valid program.
Kind regards
John
Re: svcr.exe memory leak?
Posted: Tue Aug 14, 2018 8:42 pm
by cleung
Thanks!
i'll report back if the issue is fixed or not.
regards,
Alex
Re: svcr.exe memory leak?
Posted: Thu Aug 16, 2018 1:45 pm
by cleung
Hello,
is this patch made to fix this specific problem or is this just a latest release of TSplus?
We have another server with 11.40.8.10 (before patch) on server2012r2 which suffer the same problem, applied the patch, reboot, same tsplus version no. reported, svcr.exe's memory footprint was about 8MB right after reboot but it is consuming about 188MB as of this moment. This server is up for just 1 day and 15 hours.
regards,
Alex
Re: svcr.exe memory leak?
Posted: Fri Aug 17, 2018 5:34 pm
by admin
Hello,
svcr.exe is used to launch assigned remote applications. If you notice that too much memories is used, you should simply plan a reboot of your server every night. This will unfragment memory and make your server more stable.
Re: svcr.exe memory leak?
Posted: Fri Aug 17, 2018 6:40 pm
by cleung
admin wrote:Hello,
svcr.exe is used to launch assigned remote applications. If you notice that too much memories is used, you should simply plan a reboot of your server every night. This will unfragment memory and make your server more stable.
it is not about "too much memories is used". it's about "the memories is used but never give it back when the job is done" i.e "memory leak". So, does TSplus have plan to fix this issue?
EDIT: re-phrased the question.