Max number connexion with unlimited licence

[Okoss]

Hi all,

My TSplus server doesn't allow me to have more than 14 or 15 RemoteApp connexion (not sure the exact number).
Next users are connecting and... disconnecting. No error or warning messages...
And when a connected users log off, a new one can log on.
Connexions by Web Portal seems not concerned. Only Generated launchers.

TSplus v10.50.10.2 (Mobile Web Edition - Unlimited Users licence)
installed on Windows Server 2016 Standard with Domain AD

Do you have an idea ?

[admin]

Hello,

Experiencing this kind of limitation on a server can come from multiple cause and is not easy to diagnose. Here are a few hints that might help you figure this out :

1- When a few users do log on and the server starts to hang, open a task manager and click on the process tab. Sort
2- Sorting processes by CPU usage can help to isolate who or what is consuming the most CPU usage.
3- Sorting processes by memory can help to isolate which process is using the most memory.
4- Sorting processes by GDI/Users object to isolate which process is using most objects. Some application may cause servers to hang because of this Windows limitation, more information about this can be found here : blogs.technet.com/b/markrussinovich/archive/2010/02/24/3315174.aspx
5- Right click on "My computer" and click "Manage", then check out the system and application event log. They can also give you some information on where the problem is located.