black screen when using HTML5

[vinceyw]

hi i have a problem regarding my client remote via HTML5 web access and its black screen.

this happens every 2 days, what i did to solve the problem temporary is, i downloaded the update release, restarted the server then it will be running fine for 2 days, after that i have to repeat the steps again. this already happen since 2 weeks ago.

check below URL

http://imgur.com/a/QnEVs

pls help thx

[admin]

Hello,

This issue has been fixed with the current release 10.40. Update TSplus and refresh your browser before connecting again.

[vinceyw]

thx for the reply, as you can see on the screenshot I've updated to the latest update release, i did clear all browsing history & cache using google chrome or firefox, the problem still attempt.

[juwagn]

Hello,

if you edit
www\software\html5\settings.js > W.ctraltdel = "all_button";
this will activate the top menu button for calling ctrl+alt+del
So when black issue occurs, what happens inside session when you click that button?

[vinceyw]

pls give me 1-2days, when the problem occurs again, i will follow your instruction and upload a screenshot.

[vinceyw]

hi, the problem happens again today at 1pm sharp, below are the screenshot.

https://imgur.com/a/kxX6K