Universal printer issues

[Benoit]

Hello

We still have one issue with the universal printer driver I think.
I checked and doublechecked but for some reason I can't get an PDF preview anymore for any print we do.

In Web printing preferences the printer is set on "Display local preview" for remote app.

As far as I know there should be a folder under "C:\Program Files (x86)\TSplus\Clients\www\prints" with the name of the connected machine where PDF files are stored and pushed to the client.

However with our new server the subfolder still doesn't create itself.
we're working with a gateway portal on one server to end up on our application server.

Is it possible that I still need to open a port or do an internal portforwarding?

Any help is much apprecieted.

EDIT: Universal Printer print queue does accept the job but it "hangs" there saying "Paused - Printing - Restarting" on port UNIVERSALPORT:
EDIT: Could it be the Ghostscript PDF driver? On our old server we have CUSTPDF and have no issues (but I can't find this driver standalone). When I take another driver (xps) I have no issues. so I suppose the issue is related to the Ghostscript PDF.

[hansen]

Hi Benoit,

Are you using the latest version of TSplus - 10.30.5.23 ?

V1 is the old-style printer, which uses CutePDF.
V2 is the new-style printer, which has had a few problems, but should be working now.

You shouldn't be required to generate new clients, but it's recommended. You generate the clients after you've installed the version of printer you prefer.

http://dl-files.com/Setup-UniversalPrinter-V1.exe
This program is processing the uninstall the new and the old Universal Printer driver prior to install the old Universal Printer driver (V1). Doing it, it warrants the result: the old driver will be correctly installed.

http://dl-files.com/Setup-UniversalPrinter-V2.exe
This program is processing the uninstall the new and the old Universal Printer driver prior to install the latest Universal Printer driver (V2). Doing it, it warrants the result: the new driver will be correctly installed.

[Benoit]

Hi Hansen

Thanks for taking the time to reply.

It's version 10.30.5.23 that is installed.
Universal printer V2.

Thing is that when I change the printer driver to an XPS driver I do get the *.oxps document to open.
When the driver is ghostscript I don't get a download / local preview.

We don't use generated clients but only remoteapp & html5 since it's only the application that needs to be launched.

I've been hurting my head over this for too long now and really would like to finally have a solution.

[Benoit]

Hi again

With universal printer version 1 I have no issues at all.
So this can be closed for me.

[hansen]

There have been issues with the new printer - continue to use version 1 for a month or two, and then test version 2 again.