Page 1 of 1

Mouse does not display in IE11

Posted: Sat Jan 14, 2017 5:54 pm
by eday
Client: Windows 10
Server: 2016 with 9.70.12.25 Enterprise Edition
Through HTML5 in IE11, the mouse pointer does not display. The mouse 'functionality' works fine but you cannot actually see the pointer.
It works fine in Chrome and Firefox, but the enterprise demands that this must work in Internet Explorer, notably IE11.

Thanks.

Re: Mouse does not display in IE11

Posted: Sat Jan 14, 2017 6:44 pm
by juwagn
Hello,

check http://demo.tsplus.net with IE11 and tell me the result.
(on my side I can't confirm your issue, cursor works perfect with IE11)

On demo runs this version.
http://dl-files.com/beta/UpdateRelease.exe

Re: Mouse does not display in IE11

Posted: Sat Jan 14, 2017 9:00 pm
by eday
Hi, thanks for the info, I logged into the http://demo.tsplus.net/ and can see a cursor in the apps. I installed the updaterelease.exe on one server and it resolved the issue.
Thankyou!