Black Screen
Posted: Fri Jan 13, 2017 12:39 pm
Hi
We have customers using the portable client and now when they connect to the Windows 2012 R2 server will occasionally get a black screen. We have never seen this before. We are using TSPlus version 9.70.12.25.
In order to try and solve this problem I updated Java to the latest 64bit version but I still happens intermittently.
Also when you connect to the server the Windows Explorer is displayed then it goes away and the Windows desktop is shown. I am not sure why Windows Explorer is shown first.
Simon
We have customers using the portable client and now when they connect to the Windows 2012 R2 server will occasionally get a black screen. We have never seen this before. We are using TSPlus version 9.70.12.25.
In order to try and solve this problem I updated Java to the latest 64bit version but I still happens intermittently.
Also when you connect to the server the Windows Explorer is displayed then it goes away and the Windows desktop is shown. I am not sure why Windows Explorer is shown first.
Simon