Connection interrupted while starting uploading file
Posted: Thu Jan 12, 2017 12:00 pm
Hello
I kindly ask the community for a suggestion, if any, to a case happening to some of our TSPlus remote users (probably the problem is not at all depending on TSPlus... if you have a suggestion...).
The problem is that some users (using both Remote Desktop application and also HTML5 with Chrome) when they select a file to upload to our application, they got the network disconnected.
I was able during assistance to them to catch a case and made a screenshot: where one of these users, with HTML5 with Chrome, after having uploaded successfully the file to server (you can note that it is present on "WebFile" folder), our application prompt with a standard File select dialogue, user select the file to start the upload, but on clicking OPEN (I saw he clicked OPEN and not 2clicking on it to select) they got immediately error of CONNECTION INTERRUPTED.
What can be done ?
TsPlus is installed on a Windows 10 machine, having 1607 version.
TsPlus is 9.70.12.25
The user who tried the upload, that I catched the screenshot, is a Mac user.
Thanks in advance for any help.
Bye.
I kindly ask the community for a suggestion, if any, to a case happening to some of our TSPlus remote users (probably the problem is not at all depending on TSPlus... if you have a suggestion...).
The problem is that some users (using both Remote Desktop application and also HTML5 with Chrome) when they select a file to upload to our application, they got the network disconnected.
I was able during assistance to them to catch a case and made a screenshot: where one of these users, with HTML5 with Chrome, after having uploaded successfully the file to server (you can note that it is present on "WebFile" folder), our application prompt with a standard File select dialogue, user select the file to start the upload, but on clicking OPEN (I saw he clicked OPEN and not 2clicking on it to select) they got immediately error of CONNECTION INTERRUPTED.
What can be done ?
TsPlus is installed on a Windows 10 machine, having 1607 version.
TsPlus is 9.70.12.25
The user who tried the upload, that I catched the screenshot, is a Mac user.
Thanks in advance for any help.
Bye.