Terminal Service Plus

Dear Sirs

My country have very unpredictable internet service.

My remote clients (Accounts Department) are running critical applications, most times they are doing Data Entry and Posting.

My previous terminal service allowed users who get ((DISCONNECTED)) to ((Login and RECONNECT)) to the ((SAME SESSION)).
Thus the application software and data suffered no "wear or tear".

Also as the "I.T Tech" with specialty (Accounting Software Implementation and Maintenance) I could simply login and take control of
desktop to see any issues my client's staff is having real time, fix and pass the session back to the user's desk, by disconnecting and let them log back in.

Most times it is a "Staff Learning Curve" problem, which if allowed to close would either crash the system or input dirty data with ripple effects.

Hope you understand .

Thanks
Edward

Hello,

In the AdminTool, click on the Server tile and click on "Group Policies (GPO)"

Check the "Allow users reconnection when sessions are disconnected."
Check also the "Allow automatic reconnection when a session is disconnected".

You can also set up a timeout for disconnected sessions which will cause a disconnected user session to automatically logoff after a while.
Enter 0 if you want your remote sessions to never end.

If your server is the member of a domain, this strategy may need to be set directly on the domain controller.
Open your domain strategy object editor (gpedit.msc) and locate the following strategy :

Computer configuration / Administrative Template / Windows components / Remote Desktop Services / Remote Desktop Session Host / Session time limit /

You can also make sure your domain controller do not prevent local strategies to be executed. This strategy needs to be disabled and is located in :

Computer configuration / Policies / Administrative Template / System / Group Policy / Turn off Local Group Policy objects processing.

Either solution should work, choose the one that fits your preference.

If you are experiencing this issue with the HTML5 web client, edit the settings.js file with notepad located in C:\Program Files (x86)\TSplus\Clients\www\software\html5

And modify the W.send_logoff = true parameter to false.

Regards,
TSplus support team