we recently upgraded to 9.50.9.16 of Terminal server Plus.
When creating new users in active directory and publishing anything for the user, users receive an error when logging on
Runtime error 216 at 00002CE4.
Only new users receive this issue, all existing users do not get this error message.
This error message is independent of any application I publish for them, even calculator.
You can click ok and close the error message but would like to get rid of it all together.
I notice it happens when I try to scale the window for the user. IE I can re create the issue after logon.
Server 2012
9.50.9.16 of Terminal server Plus
HTML5
Any ideas ? Server has been rebooted with same issue.
I have found a work around for this. Not publishing anything for the user and having them logon to the desktop. Logoff, publish the application and then the account works fine.
Runtime error 216 at 00002CE4 at logon
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- Posts: 3
- Joined: Tue Apr 11, 2017 10:04 am
Re: Runtime error 216 at 00002CE4 at logon
Hi,
thanks for the tip.
Has worked even in 2019.
Currently I have version 12.20.3.12 with Windows Server 2019.
The error message came with once.
The users exist already longer.
Greetings from Germany
thanks for the tip.
Has worked even in 2019.
Currently I have version 12.20.3.12 with Windows Server 2019.
The error message came with once.
The users exist already longer.
Greetings from Germany
Re: Runtime error 216 at 00002CE4 at logon
Same happening here.
I think it is about time someone from support posted an answer to this question...
I think it is about time someone from support posted an answer to this question...
Re: Runtime error 216 at 00002CE4 at logon
Hello,
This means that explorer.exe dependencies are met by the application you are publishing.
There is a notable difference between opening a session with a full desktop for the users than without it for a newly created user as some registry keys and profile folder may go missing. This is why in some cases it is recommended to open a session with a full desktop once so that a full profile is created for your users.
This means that explorer.exe dependencies are met by the application you are publishing.
There is a notable difference between opening a session with a full desktop for the users than without it for a newly created user as some registry keys and profile folder may go missing. This is why in some cases it is recommended to open a session with a full desktop once so that a full profile is created for your users.
Olivier
TSplus support team administrator

TSplus support team administrator

Re: Runtime error 216 at 00002CE4 at logon
Hi Olivier.
Good to know that. Didn't know about this recommendation.
I will follow this step from now on.
Thanks.
Ivan
Good to know that. Didn't know about this recommendation.
I will follow this step from now on.
Thanks.
Ivan