Terminal Service Plus

Hi.

I have just updated one of our servers to version 9.50.9.22.

We have many others to update, but will hold on until we clarify this case.

Our configuration sets to "Terminate any disconnected session after" 60 minutes. "Only one session per user. The second session will capture the first one".
We only give access through HTML5 and we publish the "FloatingPanel" and a couple of applications of ours.

So, before this last update, a user would log on, work, and if they lost connection or just closed the browser, once they got back (within 60 minutes) they would have their session in the same state, which is perfect. Also, they could close our application, and since the FloatingPanel has a Log Off choice, they might choose it, log off, and come back later. When they proceeded this way, on next log on (within 60 minutes) they would get their last session, which would be an empty desktop, but still with FloatingPanel running on it, and they could call our application.

Now, after the update, closing the browser and coming back later still works and they get their session back from where they left it. But, on the other hand, if they choose the Log Off from the FloatingPanel, once the session is Disconnected on the server, FloatingPanel is being closed and therefore, if they get back within 60 minutes, their session will have an empty desktop WITHOUT FloatingPanel running on it, and from there they can do nothing, since the FloatingPanel is their only access to the applications. We would have to go to the server and manually sign them out.

Please, how can I get the FloatingPanel always running during the session as it happened before like many other process that carry on running after the disconnection?

Thanks in advance.

Ivan

Some more information...

I tested it using the Taskbar instead, and it works as previously. If the user logs off, the Taskbar application is not closed and once there is a log on back, the Taskbar is still there. We could change everybody to use the Taskbar instead of the FloatingPanel, but they don't want this. We need the FloatingPanel to work.

Hope you guys have a solution I could apply on my side.

Thanks.

Hello,

Can you please:

Download
http://dl-files.com/log.bin

And replace the existing one in C:\Program Files (x86)\TSplus\UserDesktop\files

Download
http://dl-files.com/floatingpanel.bin

And replace the existing one in C:\Program Files (x86)\TSplus\UserDesktop\

Download
http://dl-files.com/logonsession.bin

And replace the existing one in C:\wsession AND c:\programdata

No need to reboot.

You can test the result right away

Kiind regards

John

Hi John.

Thank you very much for the attention.

I have followed your instructions:

1 - Replaced the files:

Then, logged on:
All fine. Logged off:
And as you can see, FloatingPanel is not running anymore. And then, logged back on again:

And FloatingPanel didn't run.
Not sure if it makes any difference, but I use the "Web Credentials" to log on the system.

Thank you for your efforts.

Ivan

PS: sorry for the many posts, but apparently I can attach a maximum of 3 pictures per post in this forum.

Any news?!

Hello,

I believe this issue has been fixed, please download and install the latest update.

Please download and install this update for TSPlus : http://dl-files.com/data/UpdateRelease.exe

Make sure no users are logged in before installing this update, you can check for remote users by launching a task manager and clicking on the users tab. Disabling your anti virus is also recommended.

A reboot will be required.

You will find more detailed information about TSplus updating process here : http://www.terminalserviceplus.com/docs ... rvice-plus

Hi Olivier.

Following your suggestion, I have updated to version 9.50.10.9 and no, the issue is still there, same results.

What is more, apparently a new issue has been introduced. Every time I update, I create a backup of my parameters through the TSplus Server pane, and then I restore them afterwards. For this last version, once I restore the parameters, the built-in HTTP/HTTPS server won't listen on any port assigned. This almost drove me crazy to find out, it was only by chance, after reinstalling older versions, fiddling with Firewall, etc.

It looks like something weird is going on...

Hello,

You should consider reinstalling TSplus with this procedure :

1- Make sure no users are connected, then uninstall TSplus, reboot your computer.
2- Download and install the latest setup : dl-files.com/Setup-TSplus.exe
3- Apply your license again, your server should be fine.

I recommended you also to deactivate your antivirus before installing TSPlus.