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Web Download Changes

Posted: Wed Sep 28, 2016 6:50 pm
by dcipher
Hi
I updated to ver 9.50.9.22 from ver 9.4 and now when a customer uses the webdownload.exe they only see their desktop. Previously they saw their desktop, downloads and I believe documents. Was this changed in 9.5? Is there a setting that will enable users to see their downloads folder?

Thanks,
Simon

Re: Web Download Changes

Posted: Wed Sep 28, 2016 8:12 pm
by hansen
AdminTool > Web > Web Portal Preferences > section "Upload/Download destination preference" > Set it to Custom with %UserProfile%\Downloads

If you want them to access Desktop, Documents and other of their locations too, then set it to %UserProfile%

This was changed as a security precaution.

Re: Web Download Changes

Posted: Thu Sep 29, 2016 12:27 pm
by dcipher
Thank-you for your reply pointing me in the right direction.

Re: Web Download Changes

Posted: Thu Sep 29, 2016 2:36 pm
by dcipher
It worked correctly on one server but on another server is shows both hard drives (C:, D:). The servers are both the same running Windows 2012 Standard and the same version of TSPlus.

Simon

Re: Web Download Changes

Posted: Thu Sep 29, 2016 2:45 pm
by dcipher
I think I know the cause. The download link on the second server points to "d:\downloads" not to the normal folder in the user's profile.

Simon