Terminal Service Plus

Hi, I need to move my TSplus to a new server, so i extended the support (which cost me £80) then opened a ticket, how long does this take ? i've heard nothing back in 12+ hours ..

Thanks

Hello,

Have you used this address for submitting your ticket ?
http://support.tsplus.net/

If so, provide me with your ticket number and I will check it out. All ticket are treated within 24h.