RDP server not accessible after update 9.40.

[AadGouka]

Hi,

I updated TSPlus to version 9.40. Now my server is not reachable any more via port 33389.
Error says: Target RDP-server not accessible.....127.0.0.1:3389. Somewhere the port has changed
from 33389 to 3389 after the update.

Any help greatly appreciated.

Best regards,

Aad Gouka

[AadGouka]

I think I solved the problem. I stopped en restarted the TSPlus webserver again and it worked.

[admin]

Hello,

Glad you figured it out. restarting web services or rebooting the server does help in this case.

[fernando.cordero]

Guys I need some help. I am getting : Target RDP server not accessible! 127.0.0.1:3389.This started to happen for no apparent reason. What can I do? already restarted the Tsplus Web server and even the server itself

[juwagn]

Hello,

1. check, if you can connect with mstsc.exe to 127.0.0.1:3389
2. make screenshot of error "Target RDP server not accessible! 127.0.0.1:3389"
if there is any additional reason available and attach this screenshot here.
3. provide content of webserver\weblog.txt
(may contain additional info) send it to my private message to not reveal confidential info.

[admin]

Hello,

Open an admin tool, and click on "Web Management Tool". make sure all features are set to green. if not, click on "Restart Web Server". If the server won't start, make sure you have not installed another web server or application that would be using the TCP port 80 and/or 443 (Skype and Teamviewer for example). One easy test to do is to change the port of your webserver and restart the server again. A faq regarding this subject is available here : http://support.tsplus.net/kb/faq.php?id=6

Make also sure that your firewalls and / or antivirus (software or hardware) are not blocking port 80 and/or port 443 or any TSplus processes located in these two folders :

C:\Program Files (x86)\TSplus
C:\wsession

Open a browser on the server, type in the address http:// 127.0.0.2 and open a connection using the RemoteApp or html5 mode. You should be able to open a session with a local or domain account.

If it still wont connect, uninstall java and delete the java folder located in C:\Program Files x86\ and C:\ProgramData (this is a hidden folder) then reinstall java 64 bits on the server and make sure antivirus or firewall software are not blocking svcweb.exe processe.

Regards,
TSplus support team