Trying to renew licenses - having problems!
Posted: Sun Jun 12, 2016 6:27 pm
We are a ERP company with about 5000 users. A few years back, we purchased 2 Unlimited Mobile Web Edition’s and 1 Unlimited Secure Web Edition. At that time, we tried to migrate a few of our users over to TSPlus from Microsoft RDA and ran into some serious printing issues that forced us to migrate the users back to Microsoft RDA. We did keep 1 of the Unlimited Mobile Web Edition’s active so that we can monitor the progress that TSPlus is making on new releases. We have noticed some nice improvements over the past year and want to try moving our users over to TSPlus to see if it can be the basis of our cloud offering but are having problems.
This time our problems are not technical, but licensing. Several weeks ago we reached out to TSPlus (U.S. Office) to 1) find out what license’s we have and 2) renew the Support and Updates Services for those licenses. This has not gone well. First, it seems that TSPlus does not have any centralized licensing / ordering process as it took a few weeks and many emails to just get the license numbers of the 2 licenses we uninstalled several years ago (apparently we ordered the license from 2 different websites). Next, we were given a link to renew the Support and Updates Services on those two licenses and I went ahead and ordered the Support and Updates Services on one of the licenses. Now I’m being told that the Support and Updates Services we purchased does not include “Updates Services” and I won’t be given a license file. When asked how I can purchase the “Updates Services” I’m given the very same link that I purchased previously.
Being that we will need dozens of licenses, but can’t seem to get 2 straightened out, I’m reconsidering our migration away from the Microsoft RDA servers.
I’m writing to 1) hear of others experiences in maintaining multiple licenses and 2) get some guidance from the TSPlus team on how to proceed. Also, is there any plan to create a centralized licensing portal where a company can see all of their licenses and easily renew?
This time our problems are not technical, but licensing. Several weeks ago we reached out to TSPlus (U.S. Office) to 1) find out what license’s we have and 2) renew the Support and Updates Services for those licenses. This has not gone well. First, it seems that TSPlus does not have any centralized licensing / ordering process as it took a few weeks and many emails to just get the license numbers of the 2 licenses we uninstalled several years ago (apparently we ordered the license from 2 different websites). Next, we were given a link to renew the Support and Updates Services on those two licenses and I went ahead and ordered the Support and Updates Services on one of the licenses. Now I’m being told that the Support and Updates Services we purchased does not include “Updates Services” and I won’t be given a license file. When asked how I can purchase the “Updates Services” I’m given the very same link that I purchased previously.
Being that we will need dozens of licenses, but can’t seem to get 2 straightened out, I’m reconsidering our migration away from the Microsoft RDA servers.
I’m writing to 1) hear of others experiences in maintaining multiple licenses and 2) get some guidance from the TSPlus team on how to proceed. Also, is there any plan to create a centralized licensing portal where a company can see all of their licenses and easily renew?