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Tsplus Client being deleted by Trend Micro
Posted: Tue May 17, 2016 9:21 am
by Hoening
Trend Micro found a virus after freh install of TSPlus
Virus: TROJ_GEN.R00UC0ODR16
Re: Tsplus Client being deleted by Trend Micro
Posted: Tue May 17, 2016 9:32 am
by Hoening
and the next virus: TROJ_GEN.R047C0OE116
Re: Tsplus Client being deleted by Trend Micro
Posted: Tue May 17, 2016 10:21 am
by admin
Hello,
This is a false positive.
TSPlus is 100% virus free. We often had some issues in the past with antivirus as we do use some scripting in our code. This is why it is recommended to deactivate your antivirus before installing TSPlus and set an exclusion rule on installation path is also highly recommended.
You will need to set an exclusion rule in your antivirus on the following path : C:\Program Files (86)\TSPlus and C:\wsession
On client side the exclusion is to be set the following path : C:\Users\Nameoftheuser\RDP6
This link can also be used to report false positive to Trend Micro :
Link
Regards,
TSplus Support Team
Re: Tsplus Client being deleted by Trend Micro
Posted: Tue May 17, 2016 1:31 pm
by admin
Hello,
I have sent a request for Trend Micro to add TSplus in their white list (again!).
Let's wait and see.