Hey Guys,
One of our client's is facing an unusual problem, they are getting choppy image and unclear letters when they print from universal printer to local printer. I uninstalled adobe reader and installed Foxit, but still facing the same issue. Printer drivers are same on local as well as remote box. How can I fix this issue?
Roy
Printing, choppy
Re: Printing, choppy
Hello,
Are you using the latest version of TSplus ? If not I recommend you to apply the latest update and generate a new connection client.
You will find below some general guidelines on how to print remotely with TSplus.
1- Universal Printer :
In order to print using the Universal Printer you need to use a generated connection client or the use of our web client.
You will find here will find more detailed information about this here : http://www.terminalserviceplus.com/docs/
2- Print redirection :
Using standard redirection can be tricky, because many prerequisite must be met in order for it to work.
You need to install the exact same version of device drivers on client side and server side.
This means if your server is installed with 2012 x64 but your client computers are installed with Windows XP x32, you will need to add manually these drivers on your server by editing the print server properties and add x32 drivers for XP.
For best results, it is also recommended not to use USB printers but prefer COM or LPT printers.
If you are using USB printers, make sure you updated the RDP protocol of your client computer to 7 or above to ensure maximum compatibility with redirected printers.
Even with all this in mind exotic printers may not be suitable to be redirected in a TSplus session, therefore you may need to look into specific procedure to install these printers in RDS / terminal server environment, which is very close to TSplus in this case.
Are you using the latest version of TSplus ? If not I recommend you to apply the latest update and generate a new connection client.
You will find below some general guidelines on how to print remotely with TSplus.
1- Universal Printer :
In order to print using the Universal Printer you need to use a generated connection client or the use of our web client.
You will find here will find more detailed information about this here : http://www.terminalserviceplus.com/docs/
2- Print redirection :
Using standard redirection can be tricky, because many prerequisite must be met in order for it to work.
You need to install the exact same version of device drivers on client side and server side.
This means if your server is installed with 2012 x64 but your client computers are installed with Windows XP x32, you will need to add manually these drivers on your server by editing the print server properties and add x32 drivers for XP.
For best results, it is also recommended not to use USB printers but prefer COM or LPT printers.
If you are using USB printers, make sure you updated the RDP protocol of your client computer to 7 or above to ensure maximum compatibility with redirected printers.
Even with all this in mind exotic printers may not be suitable to be redirected in a TSplus session, therefore you may need to look into specific procedure to install these printers in RDS / terminal server environment, which is very close to TSplus in this case.
Olivier
TSplus support team administrator
TSplus support team administrator
Re: Printing, choppy
Thanks, followed the steps above and it did help.
Roy
Roy