Updates?
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elementalwindx
- Posts: 27
- Joined: Tue May 12, 2015 3:38 am
Updates?
When you buy a license of TS Plus how long are the updates allowed for? I have a client who bought a copy around September-Dec, and we are trying to update their version to clear a odd windows 10 related bug and it's saying my support has expired sept 2015. Aren't we allowed at least a year of free upgrades?
Re: Updates?
Hello,
I am sorry but no, the first year of support is not included and is optional. However all TSplus licenses are permanent.
Our update service is available to all customer who subscribed to our annual support/update fee.
The support services include our worldwide Ticket/Email support service, license re hosting, FAQ and tutorial support.
The Update Services include the delivery of Update codes, the right to install and to use any new release, patch and updates.
The update code is requested once a year to be able to apply the Update Release patch. It is delivered by our support team on demand.
We are investing every day to enhance TSplus and to fix all known issues. So, we recommend all our customers to keep their TSplus installation updated.
The annual fees and the link is available here :
terminalserviceplus.com/support.php
I am sorry but no, the first year of support is not included and is optional. However all TSplus licenses are permanent.
Our update service is available to all customer who subscribed to our annual support/update fee.
The support services include our worldwide Ticket/Email support service, license re hosting, FAQ and tutorial support.
The Update Services include the delivery of Update codes, the right to install and to use any new release, patch and updates.
The update code is requested once a year to be able to apply the Update Release patch. It is delivered by our support team on demand.
We are investing every day to enhance TSplus and to fix all known issues. So, we recommend all our customers to keep their TSplus installation updated.
The annual fees and the link is available here :
terminalserviceplus.com/support.php
Olivier
TSplus support team administrator
TSplus support team administrator