Terminal Service Plus

We are only 2+ months into our initial purchased 1-year license (with support) and are having a problem with our serial number changing every time we stop and restart our server. As a result, we are getting error messages saying that our Support/Updates Services have expired and that our license isn't valid.

Our current serial number does not match the original serial number we had when we first activated the license (what's in the license.lic and support.lic files).

How do we reset our serial number back to the original value and/or keep it from changing after each stop/restart?
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Let me add that our server is a Virtual Machine hosted in a Microsoft Azure cloud environment and every time the server is stopped and re-started (re-provisioned), it was being assigned a new IP address. The URL for the server, however, remains constant. We have since modified it to use a static IP address, but the serial number continues to change each stop/restart.

I noticed in the 8.40 release notes that you had made changes to the licensing stability and I'm wondering if that would apply to this situation as we are currently running version 8.30.8.1.

​Please advise on how to proceed.

Thanks,
Tom

Hello,

Updating to the latest release will solve this issue. Open a support ticket if you need an update code.

The support services include our worldwide Ticket/Email support service, Forum access, license rehosting, FAQ and tutorial support.
The Update Services include the delivery of Update codes, the right to install and to use any new release, patch and updates.
The update code is requested once a year to be able to apply the Update Release patch. It is delivered by our support team on demand.

We are investing every day to enhance TSplus and to fix all known issues. So, we recommend all our customers to keep their TSplus installation updated.
The annual fee is not expensive and is available here : terminalserviceplus.com/support.php