Terminal Service Plus

Hello

we have done some testing of installing TS Plus 08.30.8.25 on Windows 10.

We are noticing all remote users getting the error "Critical Error: Start menu and Cortana aren't working..." after some minutes of inactivity.

We have done this test with TSPlus installed on a PC having windows 10 setup from scratch and not migrated from previous Windows version.

See attached screenshot.

Any help for a possible solution will be appreciated.

Thanks !

Hello

if it may be useful for the community, it "seems" this problem solved by setting Admintool with:
"Use native Windows shell when opening sessions.” in "Session opening options”.

Our users are all day working and such error of "Critical Error: Start menu and Cortana aren't working..." not appeared all day.

Thanks.

Hello,

Thank you for your feedback, I will forward this to our development team so that we correct this. Windows 10 is still a "young" operating system and we may need to make some adjustment to prevent this kind of issue.

Solution: Open an Elevated PowerShell

1. Click Win key + R, type PowerShell, and press Enter.
2. Right-click on the search results and select Run as Administrator.
3. Type Get-AppXPackage –AllUsers | Foreach {Add –AppXPackage –DisableDevelopmentMode –Register “$($_.InstallLocation)AppXManifest.xml”} in the PowerShell window.
4. The process will be carried out for several minutes, so be patient.
5. Once done, check if the “Critical Error – Start menu and Cortana aren’t working” bug has been fixed. Since usually it emerged when clicking on the 6. Start (or Cortana) key, try to press it and see what happens.
7. In case you are still unable to perform some task on your Windows 10 due to this error, try to disable your antivirus or install all available Windows updates.

There are other methods too but I would suggest you to read more about them before deciding which one would be best for you. This answer from Microsoft will help too.