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Mouse Pointer Disappears in HTML5 Client
Posted: Sat Aug 22, 2015 8:11 pm
by dcipher
Hi
I and my customers experience the mouse disappearing from time to time in the HTML5 client. It will disappear but still be active as you can see controls being activated etc but you cannot see the mouse pointer. Then it will re-appear again. I have not found a pattern to why it disappears and reappears.
Simon
Re: Mouse Pointer Disappears in HTML5 Client
Posted: Sun Aug 23, 2015 11:51 am
by jkuijt
Hi,
Which version of TSplus are you using?
Which browser do you use?
Does this issue occur on PC or Mac or tablets (mobile)?
Best regards
Jeffrey
Re: Mouse Pointer Disappears in HTML5 Client
Posted: Tue Aug 25, 2015 1:05 pm
by dcipher
I am using TSPlus 8.3 and I have seen this issue with Chrome and IE. I have not used FireFox as much so I cannot comment on that browser yet. All of my experience is with Windows 7,8 and 10.
Simon
Re: Mouse Pointer Disappears in HTML5 Client
Posted: Tue Aug 25, 2015 4:59 pm
by jkuijt
Hmmm, no issue here. Weird...
Best regards
Jeffrey
Re: Mouse Pointer Disappears in HTML5 Client
Posted: Wed Aug 26, 2015 1:16 pm
by dcipher
I deliberately used FireFox yesterday to see if it also experienced the disappearing mouse icon and it did. I can usually get the mouse icon back by moving the mouse outside of the browser and then back again.
Simon
Re: Mouse Pointer Disappears in HTML5 Client
Posted: Thu Sep 03, 2015 9:15 pm
by dcipher
I have received complaints from my users that they experience the mouse pointer disappearing from time to time so it is not just happening on my workstation.
Simon
Re: Mouse Pointer Disappears in HTML5 Client
Posted: Tue Sep 22, 2015 4:11 pm
by juwagn
Hello,
you can try to change
W.ienewcursorForAll = true; //if true, data url cursors for all browsers activated, fixes bug with hotpoint on Chrome.
to
W.ienewcursorForAll = false;
and check again, I have changed also the way how to process cursors extra because of Chrome bug with hot point, possibly Chrome has fixed this bug already, did not check it, so may be worth of try to disable it and review.
However possibly you speak about old html5 version where this Chrome bug appears if Chrome did not yet fix their css bug with hot points.
Unfortunally newer Chrome version does not mean better..
Re: Mouse Pointer Disappears in HTML5 Client
Posted: Wed Sep 23, 2015 1:17 pm
by dcipher
Where can I find this variable? I search all the files in the TSlLus folder using Agent Ransack and did not find it.
Simon
Re: Mouse Pointer Disappears in HTML5 Client
Posted: Wed Sep 23, 2015 2:55 pm
by jkuijt
Hi Simon,
See:
C:\Program Files (x86)\TSplus\Clients\www\software\html5\settings.js
Best regards
Jeffrey
Re: Mouse Pointer Disappears in HTML5 Client
Posted: Sat Sep 26, 2015 3:51 pm
by dcipher
Okay I will test it. My settings.js only has w.ienewcursor not w.ienewcursorForAll