Terminal Service Plus

Hi Admin
We have modem distributing internet connections through all computers in our LAN ,
We use Web Access page to connect to tsplus server which was installed in one of our LAN
workstation
the link similar to this 5.246.172.162/index.html
whenever our clients try to access , we got this error.
403 Forbidden
Your client does not have permission to get URL /index.html from this server

anyone hitting similar issue and resolved , this will be very much appreciated.

Hello,

Open an admin tool, and click on "Web Management Tool". make sure all features are set to green. if not, click on "Restart Web Server". If the server won't start, make sure you have not installed another web server or application that would be using the TCP port 80 and/or 443 (Skype and Teamviewer for example). One easy test to do is to change the port of your webserver and restart the server again. A faq regarding this subject is available here : tsplus.net/support/kb/faq.php?id=6

Make also sure that your firewalls and / or antivirus (software or hardware) are not blocking port 80 and/or port 443 or any TSplus processes located in these two folders :

C:\Program Files (x86)\TSplus
C:\wsession

Open a browser on the server, type in the address 127.0.0.2 and open a connection using the java or html5 mode. You should be able to open a session with a local or domain account.

If it still wont connect, uninstall java and delete the java folder located in C:\Program Files x86\ then reinstall java 64 bits on the server and make sure antivirus or firewall software are not blocking HTML5service.exe and SSHtunnel.exe processes.

Regards,
TSplus support team