Web download - File not found.

[dcipher]

Hi

I have setup an new Windows 2012 Server with the TSPlus 8.3 and when I try to do a web-download I get the error shown in the attached image. Basically it says it cannot find the file that I just selected in the web downloader.

How do I fix this issue?

Simon

[juwagn]

Hello,

does it happen only on specific files? Is file not accidently hidden? (in such case webserver does not see it even when explorer does)
Well, the path is ok, so no evident cause visible.. May be giving guest access to your system would make me finding this bug faster, actually only on picture it is hard to reproduce it or guess what exactly causes it.

[juwagn]

Hello again,

Finally I see your problem, the link how the program generates it...

->https://64.141.100.192:4430/socket.io/J ... ege-00.exe
or
->https://64.141.100.192:4430/downloads/T ... ege-00.exe
both point to same file only with difference, that when socket.io/JWN/ is heading the line I tell so to the program
on way back to use special header that forces browser to download file instead to open it in browser.
As example that allows to download *.txt files, which are usually of viewable type and are opened in browsers in view mode.


The link that I see in your browser...
->https://64.141.100.192:4430/socket.io/J ... ege-00.exe
(definetively I do not create any folder called DW15)
I will forward that question to main office if they do that..

But according to that what you did, at least on picture in your explorer, the link should be called
->https://64.141.100.192:4430/socket.io/J ... ege-00.exe
or
->https://64.141.100.192:4430/downloads/D ... ege-00.exe

[dcipher]

Hi

All I did was put the file in the user's download folder. The server name is dw15. The strange part is that Windows File Explorer shows the path as C:\Users\TS_TrinityCollege\Downloads\TS_TrinityCollege-00.exe. So the path I showed in the web downloader from the web browser is different than the true path.

This problem also happens with .txt files. I created a new document and put it in the downloads folder and had the same problem when trying to download it using the web browser.

This exact same process works fine in version 8.20.4.11. It does not work in version 8.3.6.24

Simon

[John]

Hello,

I confirm that there is no line of code within TSplus that could generate this DW15 folder. So the answer is elsewhere.

[dcipher]

Hi

I wonder where I should look since all I did was install TSPLus on a new Windows 2012 R2 server. The server also has IIS7 running on it therefore TSPlus is using ports 8080 and 4430. That is the only difference from my 5 other Windows 2012 servers that work fine.

Simon

[dcipher]

Hi

When the client first logs into the server two folders are created in c:\TSPlus\Clients\www\downloads as shown in the attached image. You can see that a folder called DW15 and one called TrinityCollege.... are created. If I delete them and login again the folders are again created. Therefore the DW15 reference in the download has something to do with TSPlus.

I should also mention that the server is using IIS8 or IIS7.

Simon

[dcipher]

Hi

If I do not use the WebDownload.exe and instead use the "FileManager" from the icon at the top of the browser screen everything works correctly and the file is downloaded. If I try and use "From Server" it fails.

Also if I use "From Server" then after short wait the "Action-Complete - Click to View PDF" message is displayed and then after that is when I get the message the file cannot be found.

Simon

[dcipher]

If I change the Clients\www\software\html5\settings.js :

dropboxonnewfile = 1;

And then drop a file in the webfile folder the File transfer box is opened in the browser and I can successfully download the file. The problem occurs when the

dropboxonnewfile = 2;

The automatic download fails.

Simon