Could not connect to Session through Internet

[naeem3788]

Dear Sir! In local network, everything is working fine with connection through web browser but when I am trying to connect through internet, it hangs on ("TS WEB STARTING" 10%) after giving user name and pwd. Please tell me how to resolve this issue. I am using web credentials. Server is 2012 R2 and client is windows 7 Ultimate. I have disabled antiviruses and firewalls on both server & client but noting is working. Working very fine on local network.

[cukster]

I'm also having the same issue. In the administration console, under the Web section none of the web servers are started on both of our machines with TSPlus on them. I suspect Windows Update again...

[admin]

Hello,

Open an admin tool, and click on "Web Management Tool". make sure all features are set to green. if not, click on "Restart Web Server". If the server won't start, make sure you have not installed another web server or application that would be using the TCP port 80 and/or 443 (Skype for example). One easy test to do is to change the port of your webserver and restart the server again. A faq regarding this subject is available here : tsplus.net/support/kb/faq.php?id=6

Open a browser on the server, type in the address 127.0.0.2 and open a connection using the java or html5 mode. You should be able to open a session with a local or domain account.

If it still wont connect, uninstall java and delete the java folder located in C:\Program Files x86\ then reinstall java 64 bits on the server and make sure antivirus or firewall software are not blocking HTML5service.exe and SSHtunnel.exe processes.

Regards,
TSplus support team