Terminal Service Plus

I installed the latest update last week and since then have had no access.

When I try to log in to a Win Essentials server I get this message:

The system cannot find the file specified
c:\wssession\logonsession.exe
...

This happens with HTML5 access. The java access gives only a blank screen after it goes through the normal initialization process.

The computer is remote, so I have to wait until I am physically present, but I plan to uninstall and then reinstall TSPlus since it seems to be some kind of access rights issue to the logonsession.exe.

My questions is - is the "patch" to the latest version the entire installation program or do I need to run another install program first and then the patch?

Regards,
Rick

Hello,

I recommend you to reapply the latest update to solve this issue, if this persist you may have to reinstall TSplus using this procedure :

Follow these steps :

1- Make sure no users are connected, then uninstall TSplus, reboot your computer.
3- make sure no TSplus folder remains in C:\Program Files (x86)\ and no C:\wsession, if so delete it.
2- Download and install a fresh setup : dl-files.com/Setup-TSplus.exe
3- Apply your license again, your server should be fine.

I recommended you also to deactivate your antivirus before installing TSPlus and set an exclusion rule on installation path is also recommended.
If your antivirus is too intrusive you can set an exclusion rule on the following path : C:\Program Files (86)\TSPlus and C:\wsession