Page 1 of 1
User Connected issues
Posted: Fri Sep 26, 2014 9:56 am
by ridz83
i try to install tsplus on windows 7 64 bit professional
but can only be connected 1 user at one time.. unable to connect concurrently
is it setting problem ?
please help.. i need 3 user to connect at the same time.. what is the problem here..
Re: User Connected issues
Posted: Wed Oct 01, 2014 8:19 pm
by admin
Hello,
This means something went wrong in you TSplus installation. Probably because of a Windows update or antivirus blocking the installation.
Please download and install dl-files.com/CompatibilityUpdate.exe
You will need to reboot your server.
Regards,
TSplus support team
Re: User Connected issues
Posted: Mon Oct 20, 2014 6:40 am
by ridz83
Hi admin,
already open the port 3389 80 and 43
and have run the compability update and put the exception on the antivirus for the TsPlus and the Wsession
and after that able to log in again 3 user concurrently,
but today, the problem comes back again. only 1 user able to log in. and when the second user wants to log in the first user will get log out.
may i know how to fix this problem ASAP?? the current tsplus version we are using is V6.7
Re: User Connected issues
Posted: Mon Oct 20, 2014 4:55 pm
by Hiram
I got the same problem here, please tell us how to fix it.
Re: User Connected issues
Posted: Wed Oct 22, 2014 2:57 pm
by admin
Hello,
Microsoft has releases an incompatible Windows Update recently, resulting in connection issues. The two KB responsible for this are KB2984972 and KB 3000061. So if the compatibility update patch has not resolved this issue I strongly recommend you to uninstall the two KB and reboot.
Re: User Connected issues
Posted: Mon Oct 27, 2014 1:02 pm
by MrLee
Hi,
do you know the KB numbers for Windows 8? It seems they're different.
Does the patch work under Win8?
Re: User Connected issues
Posted: Tue Oct 28, 2014 9:24 am
by gollum
Hello,
Problem still exists under Server 2012 R2 with uninstalled KB300061 (KB2984972 seems not to exists on 2012 r2) and applied Compatibility Patch and also actual version of TSPlus (7.70.10.27). What can I do to bring function back asap?
Haven't still a backup to recover. Any ideas? Must another KB be uninstalled too?
Hoping for reply soon.
Greetings from Germany.
Re: User Connected issues
Posted: Tue Oct 28, 2014 5:57 pm
by admin
Hello,
Please do re download our compatibility update patch, it has been updated again today to support now all known operating systems.
Re: User Connected issues
Posted: Wed Oct 29, 2014 8:22 am
by gollum
Thanks for your information. With TSPlus Version 7.70.10.28 and uninstalled KB3000061 it seems to work for now.
Greetings